Privacy Policy

🏢 Who We Are

Autos Detailing is a professional car detailing business operating in Bristol, United Kingdom. We are the data controller for personal information collected through this website and our services.

📋 Data We Collect

We only collect personal data that is necessary for providing our services or improving your experience. This may include:

• Contact information — your name, email address, and phone number when you submit a booking enquiry or contact form.
• Vehicle details — make, model, year, and condition of your vehicle when booking a service.
• Appointment information — preferred service dates, times, and service requirements.
• Payment details — processed securely through third-party payment providers; we do not store card details on our servers.
• Communications — records of correspondence between you and Autos Detailing (emails, messages, enquiries).
• Technical data — your IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics tools).
• Marketing preferences — whether you have opted in to receive promotional communications from us.

⚙️ How We Use Your Data

We use your personal data for the following purposes:

• Processing and managing your service bookings and appointments.
• Sending booking confirmations, reminders, and service updates.
• Responding to your enquiries and providing customer support.
• Processing payments and issuing invoices or receipts.
• Sending promotional emails about our services — only if you have opted in.
• Improving our website, services, and customer experience through analytics.
• Complying with our legal and regulatory obligations.
• Preventing fraud and maintaining the security of our systems.

We will not use your data for automated decision-making or profiling that produces legal or significant effects on you.

⚖️ Legal Basis for Processing

We rely on the following lawful bases under UK GDPR to process your personal data:

• Contract performance — processing is necessary to fulfil or enter into a service agreement with you (e.g. booking a detailing appointment).
• Legitimate interests — processing is necessary for our legitimate business interests, such as improving services, preventing fraud, and maintaining records, provided these interests do not override your rights.
• Consent — where you have freely given clear consent, such as signing up for marketing emails. You may withdraw consent at any time.
• Legal obligation — where processing is required by law, such as retaining financial records for tax purposes.

🔗 Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

• Payment processors — to securely handle transactions (e.g. Stripe, PayPal). These providers operate under their own privacy policies and comply with PCI DSS standards.
• Email service providers — to send booking confirmations and communications on our behalf.
• Analytics providers — such as Google Analytics, to understand website traffic and behaviour in anonymised, aggregated form.
• Legal authorities — where we are required by law, court order, or regulation to disclose information.

All third-party providers we work with are contractually required to handle your data securely and only for the purposes we specify.

🍪 Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is used.

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us understand which pages are most visited and how visitors navigate our site. We use Google Analytics for this purpose.
• Marketing cookies — used to deliver relevant adverts if you have opted into remarketing. These may be set by third-party advertising networks.

🗓️ Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law:

• Customer records and service history — retained for up to 6 years following your last interaction with us, in line with UK financial record-keeping requirements.
• Booking and contact enquiries — retained for 2 years unless you become a customer.
• Marketing consent records — retained until you withdraw your consent or request deletion.
• Website analytics data — retained in anonymised, aggregated form for up to 26 months.

When data is no longer needed, it is securely deleted or anonymised.

🛡️ Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details in the Contact section below. We will respond within 30 days. If you believe we are handling your data unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

🔒 Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include:

• SSL encryption for all data transmitted between your browser and our website.
• Secure, access-controlled systems for storing customer records.
• Regular security reviews and staff training on data protection best practices.
• Use of reputable, compliant third-party processors for payment handling.

No method of data transmission or storage is 100% secure. If you have concerns about a specific data breach, please contact us immediately at info@darkred-dolphin-666580.hostingersite.com.

🌐 Third-Party Links

Our website may contain links to third-party websites such as social media platforms or partner businesses. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

📝 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our website after any changes constitutes acceptance of the updated policy.

📬 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please get in touch: