Terms & Conditions

📋 Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you (the customer) and Autos Detailing (the service provider), operating across the United Kingdom. References to “we”, “us”, or “our” refer to Autos Detailing. References to “you” or “your” refer to the customer making a booking.

These terms apply to all services offered by Autos Detailing, including but not limited to: exterior detailing, interior detailing, paint correction, ceramic coating application, and any other automotive care services we may provide.

🚗 Our Services

Autos Detailing offers professional automotive detailing and protection services. All service descriptions on our website are provided as a general guide only and are not a contractual specification of the work to be carried out.

• The exact scope of work may be adjusted based on the condition of your vehicle at the time of appointment. We will always communicate any changes before proceeding.
• We reserve the right to decline to carry out any work that we believe may cause damage to your vehicle or compromise our standard of service.
• Estimated completion times are given in good faith but are not guaranteed. Complex vehicles or those in poor condition may require additional time.
• We use professional-grade products and equipment. Specific products used may vary depending on availability, vehicle requirements, or our professional judgement.

📅 Bookings & Deposits

All bookings are subject to availability and are not confirmed until you receive written or verbal confirmation from Autos Detailing. We reserve the right to decline any booking at our discretion.

• A non-refundable deposit may be required to secure your appointment. The deposit amount will be communicated at the time of booking.
• Deposits are deducted from the total cost of your service on the day of the appointment.
• If you fail to attend your appointment without prior notice, your deposit will be forfeited in full.
• Bookings are for the vehicle specified at the time of enquiry. Substituting a different vehicle without notice may incur additional charges or result in rescheduling.
• We ask that your vehicle be made available at the agreed time. Late arrivals may result in a reduced service or rescheduling at our discretion.

🔄 Cancellations & Rescheduling

We understand that plans can change. Please notify us as early as possible if you need to cancel or reschedule your appointment.

• More than 48 hours’ notice: Cancellations or reschedules made with more than 48 hours’ notice will not incur a charge. Any deposit paid may be transferred to the rescheduled date.
• 24–48 hours’ notice: Cancellations or reschedules within this window may result in a cancellation fee of up to 50% of the total booking value or full forfeiture of the deposit.
• Less than 24 hours’ notice or no-shows: The full deposit will be forfeited. In cases where no deposit was taken, we reserve the right to invoice for a reasonable cancellation fee.

In circumstances beyond your control (such as a medical emergency), please contact us as soon as possible. We will consider such cases sympathetically and on an individual basis.

💳 Pricing & Payment

All prices quoted are in British Pounds Sterling (£). Prices displayed on our website are indicative and subject to change. Your final price will be confirmed at the time of booking or following a vehicle assessment.

• Pricing may vary based on vehicle size, condition, and the specific services requested. We will always confirm the final price before work commences.
• Additional charges may apply if the condition of the vehicle requires significantly more time or materials than anticipated. You will be notified and asked for approval before any additional work is carried out.
• Payment is due in full upon completion of the service unless otherwise agreed in writing.
• We accept payment by cash, bank transfer, or card. Accepted payment methods will be confirmed at the time of booking.
• Outstanding balances not settled on the day of service may be subject to a late payment charge.

🔍 Vehicle Condition & Pre-existing Damage

It is the customer’s responsibility to inform us of any pre-existing damage, modifications, or concerns regarding their vehicle prior to the appointment. A vehicle inspection will be conducted before work begins, and we will document any pre-existing damage at that stage.

• We accept no liability for pre-existing damage, faults, or defects that were present before the service commenced.
• Paint correction work is limited to what is safely achievable without the risk of paint burn-through or structural compromise.
• Some conditions — including deep scratches, rust, oxidation, and mould — may not be fully restorable through detailing. We will advise you honestly of expected outcomes prior to commencing work.
• Autos Detailing will not be held responsible for damage arising from pre-existing conditions that were not disclosed or were not apparent during our initial inspection.
• Vehicles with soft-top or convertible roofs, custom paintwork, aftermarket wraps, or specialist finishes should be disclosed at the time of booking. Additional care considerations and charges may apply.

⚖️ Our Liability

Autos Detailing takes every care to ensure that services are carried out to the highest professional standard. In the unlikely event that damage occurs as a direct result of our negligence, we will work with you to resolve the matter fairly.

• Any claim for damage must be raised at the time of vehicle collection or, at the latest, within 24 hours of the service being completed. Claims raised after this period may not be accepted.
• We will not be liable for any loss of use, consequential loss, or indirect losses arising from a service we have provided.
• Our total liability in any claim shall not exceed the value of the service provided.
• We are not responsible for any items left in the vehicle during the service. We recommend removing all valuables before your appointment.
• Autos Detailing carries appropriate public liability insurance. Details are available upon request.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable UK law.

💬 Complaints & Aftercare

Your satisfaction is our priority. If you are not satisfied with any aspect of the service provided, please contact us as soon as possible so we can address your concern promptly.

• Complaints should be submitted by email to info@darkred-dolphin-666580.hostingersite.com within 48 hours of the service being completed, accompanied by photographs where relevant.
• We will acknowledge all complaints within 2 working days and aim to resolve them within 14 days.
• Where a complaint is upheld, our remedy will typically be a re-do of the relevant work, a partial refund, or a service credit at our discretion.
• Ceramic coating and paint protection products carry manufacturer-specified performance expectations, not guarantees of permanence. Longevity is subject to vehicle use, washing habits, and environmental exposure.

🤝 Customer Conduct

We expect all customers to engage with our team in a respectful and professional manner. Autos Detailing reserves the right to refuse service or terminate an appointment where a customer behaves in a manner that is abusive, threatening, or disrespectful to our staff.

• In such circumstances, any deposit paid may be forfeited, and a reasonable charge for any work already completed may be applied.
• You are responsible for ensuring your vehicle is legally yours to authorise for detailing, or that you hold authority from the owner to do so.
• Customers must ensure their vehicle is in a condition that is safe for our staff to work on (e.g. free from hazardous materials, sharp objects, or pest infestations).

🔒 Data & Privacy

When you make a booking or contact us, we collect and process personal information in order to manage your appointment and communicate with you. All personal data is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

• We will not share your personal information with third parties for marketing purposes without your explicit consent.
• Vehicle registration numbers and photographs may be retained for quality assurance, insurance, and marketing purposes. If you do not wish your vehicle to appear in our marketing materials, please inform us at the time of booking.
• You have the right to access, correct, or request deletion of your personal data at any time by contacting us at info@darkred-dolphin-666580.hostingersite.com.

🏛️ Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or from the services provided by Autos Detailing shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

📝 Changes to These Terms

Autos Detailing reserves the right to update or amend these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on this page. The “Last Updated” date in the sidebar will reflect the most recent revision.

It is your responsibility to review these terms periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated terms. For bookings already confirmed at the time of a change, the terms in place at the date of booking will apply.

📬 Contact Us

If you have any questions about these Terms and Conditions or need to discuss a booking, cancellation, or complaint, please don’t hesitate to get in touch with our team: